FREQUENTLY ASKED QUESTIONS | Impossible Escape Norcross

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Anyone can enjoy escape rooms! They are perfect for corporate team building, birthday parties, family night, date night, girl’s night, guy’s night, youth groups, church groups, sports groups…you name it! Come on out and give it a try!​
Area 51, Black & White, and CSI can each hold up to 10 people, while Catacombs can hold up to 8 people. Single players are welcome and it is not necessary to make up the full number of players in order to participate. We will match you up with other players on arrival in order to play.
Yes, but it requires you to purchase all the tickets available for the specific time slot you wish to participate. If you cannot purchase all the tickets, someone else has already purchased some and you will need to find another time slot.
To book a corporate event or private party, please email [email protected] and include your name, company/organization name, phone number and brief note and an Escape Artist will contact you to help work out all the details.
All ages are welcome and will have a blast at Brainstorm Escape Games! However, please be aware that most of our puzzles are created with ages 12 and up in mind. Players under the age of 16 must be accompanied by at least one paid adult. Guests under 12 are welcome with parental supervision (note: maximum 2 guests under 10 per room).
No. For safety reasons, the doors are always either unlocked or a simple EXIT button is provided so players are able to leave at any time. To “escape” the room, you must accomplish your mission before the time runs out.
Yes. Your room’s “Escape Artist” will be monitoring the room at all times and you will be able to communicate with them. You will also be able to get up to 3 clues if you get stuck.
No, we do not offer refunds. However, games can be re-scheduled within 24 hours of booking.

Tues-Thurs 1:00pm-9:00pm (9:00am-1:00pm by appointment)

Friday 1:00pm-11:30pm (9:00am-1:00pm by appointment)

Saturday 11:00am-11:30pm

Sunday 12:00pm-7:00pm

Mondays (9:00am-5:00pm by appointment)

It is VERY important that you arrive early. We recommend you arrive at least 15 minutes before your scheduled time. Room doors cannot be opened once a game has started.
Please wear comfortable clothes. Shirts and shoes are required. If you really want to have fun, dress in the theme for the room you are playing!
A 60-minute Escape Room Adventure is $28 per person. However, please follow us on Facebook for promotions, contests, and specials. For corporate team building pricing, please see our Team Building page on the website for options such as use of a conference room, or larger party room, catering, Facilitated Brainstorming Sessions, etc. We also can price private events such as birthday parties, rehearsal dinners, reunions, etc.
If you have never done an escape room before and would like to start with our easiest room we would suggest Black & White. If you are an old pro at these or love a challenge Area 51 or CSI Atlanta would be your game. Escape rooms in general are difficult and the percentages of people escaping are usually low. But on a scale of 1-5, 5 being the most difficult… Area 51 – 4.5; CSI Atlanta – 4.5; Catacombs 4.0; Black & White - 3.5.
We ask that you book online at least 90 minutes in advance. If you are looking to play a room sooner, please call us. We will certainly try to accommodate you whenever possible.

We reserve the right to refuse admission to anyone suspected of being intoxicated or under the influence of drugs or alcohol. No refunds will be given.

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UNDER NEW MANAGEMENT! Check out our new specials like Tuesday Family Night!